Last updated: March 6, 2025
**Last Updated:** March 6, 2025
Welcome to Flowziac ("we," "our," or "us"). By accessing or using our WhatsApp automation platform and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.
Flowziac provides a cloud-based platform that enables businesses to automate WhatsApp communications, manage customer conversations, build interactive flows, and integrate with third-party applications. Our Services include:
You must be at least 18 years of age and have the legal capacity to enter into this agreement. By using our Services, you represent and warrant that:
To access certain features of our Services, you must create an account. You agree to:
Our platform operates on a workspace model. You may create multiple workspaces and invite team members. As a workspace administrator, you are responsible for:
You agree to use our Services in compliance with our [Acceptable Use Policy](legal/static/acceptable-use-policy.md), which is incorporated into these Terms by reference. Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account.
Our Services integrate with the WhatsApp Business API. You agree to:
You are solely responsible for the content of all messages sent through our platform, including:
You retain all right, title, and interest in and to the data you upload, input, or otherwise provide to our Services ("Your Data"). You are solely responsible for:
By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit Your Data solely to:
This license terminates when you delete Your Data or terminate your account, except as necessary to comply with legal obligations or maintain backup copies.
We will retain Your Data for as long as your account is active or as needed to provide you with Services. You may delete Your Data at any time through your account settings. See our [Privacy Policy](legal/static/privacy-policy.md) for details on data retention and deletion.
The Flowziac platform, including all software, designs, logos, trademarks, service marks, and content (excluding Your Data) is owned by Flowziac and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use our platform for your internal business purposes in accordance with these Terms.
You retain ownership of Your Data and any content you create using our Services. However, by using our Services, you grant us the right to use your company name and logo for promotional purposes, such as in case studies or testimonials, with your prior consent.
Our Services are offered on a subscription basis. Current pricing is available on our website. We reserve the right to modify our pricing with 30 days' prior notice.
Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable unless otherwise specified.
We accept various payment methods as indicated on our website. You authorize us to charge the payment method provided for all applicable fees.
If your payment is overdue, we may:
We may offer free trials of our Services. Trial periods and any associated limitations will be clearly disclosed. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period. You will not receive a refund for fees paid for the current billing period.
We may suspend or terminate your account and access to the Services at our sole discretion, without notice, for conduct that we believe:
Upon termination:
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWZIAC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Flowziac and its affiliates, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
Our Services may integrate with or provide links to third-party services, including WhatsApp. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is subject to their respective terms and policies.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction, e.g., India]. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the courts located in [Your Jurisdiction], and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Flowziac regarding the Services and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us at:
Flowziac Technologies Private Limited
Email: legal@flowziac.com
Address: [Your Company Address]
By using Flowziac, you agree to these Terms of Service. If you do not agree, please do not use our services.